User Terms and Conditions

These terms and conditions describe the rules that apply when you use the Sunset Spins online casino platform. They explain our relationship with players, outline responsibilities for accounts and play, and set out how promotions, deposits and withdrawals are handled. We operate these terms in plain language so you can understand your commitments and our processes; by using the site you agree to comply with them.

Account responsibilities

You are responsible for keeping your account details accurate and for safeguarding your login information. Only one account per person is permitted and accounts must be used only by the named account holder. We may suspend or close accounts where we suspect unauthorised access, fraudulent activity, account sharing, collusion or other abuse. You must notify us immediately if you suspect your account has been compromised.

Eligibility requirements

To register and play you must be of legal gambling age in your country of residence and have the legal capacity to enter into these terms. Use of the platform is allowed only where online gambling is lawful. We may refuse registrations or restrict access for residents of jurisdictions where the service is not permitted. Proof of identity and address may be requested at any time.

Acceptable platform use

Users must not attempt to manipulate games, exploit technical faults, use bots or otherwise interfere with normal site operation. Any attempt to circumvent restrictions, create multiple accounts, submit false information or abuse bonuses will be treated as a breach of these terms and may lead to account suspension, forfeiture of balances and closure.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms published with each offer. These may include eligibility criteria, wagering requirements, maximum bet limits, game restrictions and expiry dates. We reserve the right to withdraw, amend or refuse any promotion in cases of suspected abuse or error. Bonuses are not transferable and may be withheld pending verification or investigation.

Deposits and withdrawals

Payments must be made from an account in your name using payment methods we support. Withdrawal requests may be subject to verification checks, including identity and source-of-funds documentation, and may be paused while checks are completed. Processing times, minimums, maximums and any fees depend on the payment method and may vary. We will not process withdrawals to third-party accounts.

Dispute resolution

If you have a complaint about your account or a transaction, contact our support team at [email protected]. We will attempt to resolve disputes promptly and fairly. If we cannot reach agreement, you may refer the matter to any relevant independent dispute resolution service where applicable in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Any material changes will be communicated by notice on the site or by email where you have supplied contact details. Continued use of the service after publication of updated terms constitutes your acceptance of those changes. For clarity, SunsetSpins will always operate under the most recently published set of terms on the site.