Responsible Gambling

At Sunset Spins we are committed to safer gambling and to keeping play responsible. We want every player to enjoy their time with us in a controlled way, so we provide clear tools and guidance to help manage play, protect vulnerable customers and reduce harm. This page explains the measures we offer and where to find independent help.

Our approach to player protection

We follow a player-first approach: prevention, early intervention and clear support. We encourage customers to set limits and to make considered choices about how often and how much they gamble. We promote transparency about account activity and offer straightforward paths to pause or close access when needed.

Activity-control tools

We provide a range of tools that let you control your account activity. These include options to set deposit, loss and time limits, to take short account breaks, and to request longer-term self-exclusion. Tools are available from your account settings and can be changed or removed subject to cooling-off periods to ensure effective protection.

Deposit limits

Players can set daily, weekly or monthly deposit limits to control spend. Limits can be increased or decreased from the account controls, but increases may be subject to a short waiting period to prevent impulsive changes.

Loss limits

Loss limits help you cap how much you can lose over a set period. These limits work alongside deposit controls and are designed to keep play within affordable boundaries.

Time limits and session controls

We offer session timers and reality checks to remind you how long you have been playing. You can also impose daily or weekly time limits and schedule automatic breaks from the site.

Self-exclusion and account breaks

If you need to stop playing for a while, you can request an account break or self-exclusion. Self-exclusion can be applied for varying lengths and will block access to your account. If you are unable to access your account controls, contact our support team for assistance. For some players, a formal registration on national self-exclusion services may be the best option and we can advise on that process.

Signs of problematic behaviour

Look out for signs such as chasing losses, borrowing money to gamble, neglecting work or family, and hiding gambling activity. If you or someone you know shows these signs, it is important to act early and use the available controls.

Tips for maintaining control

Set realistic limits, stick to a budget, use session reminders and avoid gambling when under stress or after drinking. Share your decision with a trusted friend and consider removing saved payment details if you need extra protection.

Professional help and support organisations

For confidential support in the UK contact organisations such as GambleAware, GamCare, GAMSTOP and the National Gambling Helpline. These groups offer practical advice, counselling and self-exclusion registration. If you need help applying restrictions or understanding options on SunsetSpins, our support team can point you to the appropriate resources.